Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (insert: name/company, address, telephone number, email address and, if available, fax number) by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Model withdrawal form
If you wish to withdraw from the contract, please fill out this form and send it back
– To [Insert: name/company, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of notification on paper)
– Date:___________________
(*) Delete as appropriate.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods,
- which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods with packaging specifically designed or made for the customer; for the delivery of beverages which were produced according to customer specifications;
- for the delivery of goods which are liable to deteriorate rapidly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract
- and whose current value depends on fluctuations in the market which the entrepreneur cannot control;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods which are not suitable for return due to reasons of health protection or hygiene if their seal
- was removed after delivery; for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
- The right of withdrawal also expires after opening a bottle. The corresponding remaining bottles can be returned on a pro-rata basis, and the delivery costs will also be refunded on a pro-rata basis.