Right of withdrawal

Instructions on withdrawal

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed either to their commercial or their independent professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (Gerald Rupp GmbH, Am Anger 18, 2465 Höflein, Austria, Phone +43 2162 631 30, Email office@dierupps.at) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but it is not mandatory. You can also declare your withdrawal directly online using our withdrawal form. To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. We will carry out this refund using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged fees as a result of this refund. We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts

• for the supply of goods that are made to the consumer's specifications or are clearly personalised;
• for the supply of goods with packaging specially designed or made for the customer; for the supply of beverages manufactured according to a recipe specified by the customer;
• for the supply of goods which are liable to deteriorate or expire rapidly;
• for the supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days at the earliest following the conclusion of the contract and whose actual value depends on fluctuations in the market over which the trader has no influence;
• for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery;
• for the supply of goods if, after delivery, they were inextricably mixed with other goods due to their nature;
• for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Likewise, the right of withdrawal expires upon opening a bottle. The remaining bottles in question may be returned on a pro-rata basis and the delivery costs will also be reimbursed proportionally.